Frequently Asked Questions

A: Every quarter you receive: three hand-swatched ink cards, a letter from Scribe Livvi set in a type cut in 1648, three calendar cards, a Latin quote card, a print from the archive, a decorative sticker and a locked letter containing six journal prompts. Everything is wrapped in clear vellum, bound with string, and sealed in wax, custom stamped.

A: USD $22 is charged to your card every three months at checkout. Each quarter a new dispatch is prepared with its own theme, inks, and story. You will receive an email when each new dispatch is being prepared and again when it ships.

A: Each quarter has a fixed ship date. You will receive a shipping confirmation email on that date. You can refer to the timetable for the schedule.

A: Orders for each quarter close approximately two weeks before the ship date. Orders placed after the cutoff automatically roll into the following quarter. You can refer to the timetable for the schedule.

A: Surface mail is included in the price, estimated delivery 4–8 weeks from Singapore. Airmail is available for +USD $4, estimated delivery 1–2 weeks. Both options are available at checkout.

A: Yes. You may pause at any time via your account. Paused quarters are available as Recovered Dispatches at USD $25 if you wish to catch up.

A: We will replace a lost dispatch once per subscriber, no questions asked. Please contact us with your order details and we will arrange a replacement in the following quarter's mail run. We are unable to offer refunds for lost mail.

A: Log into your account using the email address you signed up with; we'll send a one-time passcode to get you in (no password creation required!). From your account portal, you can update all your details directly. You'll be prompted to verify through Stripe as part of this (don't worry, no charges will be made to your card; this is simply how our records stay in sync!). Once updated, your new address is saved to both your account with us and your Stripe records. Please note: address changes must be made before the orders close date for your upcoming dispatch. Changes made after this date will take effect from the following quarter's dispatch instead. If you run into any trouble accessing your account, contact us here.

A: Recovered Dispatches are past quarters made available at USD $25. A one-off purchase, not a subscription. They are identical to what original subscribers received, including calendar cards for the months covered. Stock is limited to the original print run.

A: Yes, absolutely! Visit the Gift a Dispatch page. Gift orders are one-off purchases at USD $22, this is not a recurring payment. You can include a handwritten note of up to 30 words, written on a specially issued postcard and sealed inside the parcel. Scribe Livvi will write your message by her own hand!

A: Log into your account with the email you signed up with; you'll receive a one-time passcode to get in. From there, you'll be directed to Stripe to update your card details securely, we never see or store your card information ourselves. Your next quarterly charge will use the updated card automatically.

A: A regular dispatch is part of an ongoing subscription, delivered every quarter to you directly. A Gift Dispatch is a one-off USD $22 purchase sent to someone else, with the option to include a handwritten note from Scribe Livvi. It doesn't renew or continue as a subscription; it's a single dispatch, sent once.

A: One time every three months, in line with our quarterly dispatch schedule. You'll receive an email ahead of each charge when the new dispatch is being prepared, so there are no surprises.

A: Yes. You can cancel anytime via your account portal. Cancelling stops future charges and dispatches from the next quarter onward; you'll still receive any dispatch already prepared for the current quarter. If you change your mind later, past quarters remain available as Recovered Dispatches.

A: We accept all major credit and debit cards, plus Apple Pay and Google Pay at checkout.